Troubleshooting
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your access point provider, for example, a commercial internet service provider (ISP)
or network service provider.
Q: How do I close an application that is not responding?
A: Press and hold the menu key. Select and hold the application icon, and select
Exit.
Q: Why do images look smudgy?
A: Ensure that the camera lens protection windows are clean.
Q: Why do missing, discoloured, or bright dots appear on the screen
every time I switch on my device?
A: This is a characteristic of this type of display. Some displays may contain pixels
or dots that remain on or off. This is normal, not a fault.
Q: Why can’t I find my friend’s device while using Bluetooth
connectivity?
A: Check that both devices are compatible, have activated Bluetooth connectivity,
and are not in hidden mode. Check also that the distance between the two devices
is not over 10 metres (33 feet) and that there are no walls or other obstructions
between the devices.
Q: Why can’t I end a Bluetooth connection?
A: If another device is connected to your device, you can end the connection from
the other device or deactivate Bluetooth connectivity in your device. Select Menu >
Settings and Connectivity > Bluetooth > Bluetooth > Off.
Q: What do I do if the memory is full?
A: Delete items from the memory. If Not enough memory to perform operation.
Delete some data first. or Memory low. Delete some data from phone
memory. is displayed when you are deleting several items at the same time, delete
items one by one, beginning with the smallest items.
Troubleshooting
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Q: Why can’t I select a contact for my message?
A: The contact card does not have a phone number, address, or e-mail address. Select
Menu > Contacts and the relevant contact, and edit the contact card.
Q: How can I end the data connection when the device starts a data
connection again and again?
A: The device may be trying to retrieve a multimedia message from the multimedia
message centre. To stop the device from making a data connection, select Menu >
Messaging and Options > Settings > Multimedia message > Multimedia
retrieval. Select Manual to have the multimedia messaging centre save messages
to be retrieved later, or Off to ignore all incoming multimedia messages. If you
select Manual, you receive a notification when you have a new message in the
multimedia message centre. If you select Off, the device does not make any network
connections related to multimedia messaging. To set the device to use a packet
data connection only if you start an application or action that needs it, select
Menu > Settings and Connectivity > Admin. settings > Packet data > Packet
data connection > When needed. If this does not help, switch the device off and
then on again.
Q: Can I use my Nokia device as a fax modem with a compatible PC?
A: You cannot use your device as a fax modem. However, with call diverting (network
service), you can divert incoming fax calls to a fax number.
Q: How do I calibrate the screen?
A: The screen is calibrated at the factory. If it is necessary to recalibrate the screen,
select Menu > Settings and Phone > Touch input > Touch screen
calibration. Follow the instructions.
Q: Why do I get the error message Expired certificate or Certificate
not valid yet when I am installing a downloaded application?
A: If Expired certificate or Certificate not valid yet is displayed, even if the
certificate should be valid, check that the current date and time in your device are
correct. You may have skipped the setting of date and time when starting the device
for the first time, or the mobile network may have failed to update these settings
Troubleshooting
© 2010 Nokia. All rights reserved.
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to your device. To resolve this, select Menu > Settings and Phone > Phone
mgmt. > Factory settings. Restore the factory settings, and when the device
restarts, set the correct date and time.
20. Green tips
Here are tips on how you can contribute to protecting the environment.
Save energy
When you have fully charged the battery and disconnected the charger from the
device, unplug the charger from the wall outlet.
You do not need to charge your battery so often if you do the following:
● Close and disable applications, services, and connections when not in use.
● Decrease the brightness of the screen.
● Set the device to enter the power saver mode after the minimum period of
inactivity, if available in your device.
● Disable unnecessary sounds, such as keypad and ringing tones.
Recycle
Most of the materials in a Nokia phone are recyclable. Check how to recycle your
Nokia products at www.nokia.com/werecycle, or with a mobile device,
www.nokia.mobi/werecycle.
Recycle packaging and user guides at your local recycling scheme.